Customer Service

We hope that you are delighted with your order, but if for some reason you are not we have set out below a summary of your rights in the event that you wish to return a product. Full details in relation to such rights can be found in our general Terms and Conditions for Product Sales which you can access by clicking here.

Please note that if you made your purchase through a partnered retail location, such as an airport or department store, then any return will need to be made in accordance with the returns/cancellation policy of the relevant retailer and should not be returned directly to us. Similarly, if you purchased products on the Jo Malone London website* or in a Jo Malone London store, you must return them in accordance with the procedure outlined here and not directly to a partnered retail location. To find a list of our Free Standing Stores & Retailer stores please click here.

Please note we do not accept returns of any gift cards or customised items or products that show an unreasonable amount of use.